FAQ

On this page, you can find our frequently asked questions that may help you with your question or problem.

• DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.

• WILL I RECEIVE A TRACKING NUMBER?
Our international priority shipping option does not include a tracking number. We offer a "Tracked Priority Shipping": you can upgrade your shipping method on your cart page or at checkout. This option will grant you a tracking number.

• WHY DON'T YOU DO TRACKED SHIPPING AS STANDARD?
We try to keep shipping costs as low as possible, and sometimes we lose a little on shipping and packaging costs in an attempt to make it accessible for everyone. By default, our shipping methods are international priority at the exception of France where it's economic standard shipping. These methods do not provide tracking, therefore if your package gets lost it is not trackable. Such events are disappointing to us as we hate to see our fans suffer at something that is out of our hands, but equally, we can't afford to lose more money by sending out orders that don’t turn up due to issues on the couriers' behalf. We have chosen to give you the choice to upgrade your shipping method for an increased fee, in order to give you peace of mind when it comes to your order. You can upgrade your shipping method and get tracking on your cart page or at checkout.

• HOW CAN I REDEEM A DISCOUNT CODE?
Please enter your discount code in the provided field on your cart page or at checkout.

• DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?
A customer account is not required to place an order. However, a customer account will enable a faster checkout the next time you place an order and it can be helpful to view your order status and order history. We do not have access to your password or credit card information.

• WHAT SIZE SHOULD I ORDER?
For detailed size information of each product please see the size chart page.

• I HAVEN'T FOUND THE ANSWER TO MY QUESTION ON THIS PAGE, WHAT SHOULD I DO?
You can reach out to us with your inquiry at store@wehavehalflives.com.